{"id":21191,"date":"2024-02-08T20:25:50","date_gmt":"2024-02-08T20:25:50","guid":{"rendered":"https:\/\/brunavasconcelos.pt\/?page_id=21191"},"modified":"2025-06-30T15:52:41","modified_gmt":"2025-06-30T15:52:41","slug":"termosecondicoes","status":"publish","type":"page","link":"https:\/\/brunavasconcelos.pt\/en\/termosecondicoes\/","title":{"rendered":"Terms and conditions"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"21191\" class=\"elementor elementor-21191\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-73836c4 elementor-section-boxed elementor-section-height-default elementor-section-height-default sc_fly_static\" data-id=\"73836c4\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e99ebe2 sc_inner_width_none sc_content_align_inherit sc_layouts_column_icons_position_left sc_fly_static\" data-id=\"e99ebe2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0fad48c sc_height_huge sc_fly_static elementor-widget elementor-widget-spacer\" data-id=\"0fad48c\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3612506a elementor-section-boxed elementor-section-height-default elementor-section-height-default sc_fly_static\" data-id=\"3612506a\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-742dd1e sc_inner_width_none sc_content_align_inherit sc_layouts_column_icons_position_left sc_fly_static\" data-id=\"742dd1e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bb9e829 sc_fly_static elementor-widget elementor-widget-trx_sc_title\" data-id=\"bb9e829\" data-element_type=\"widget\" data-widget_type=\"trx_sc_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div\t\tclass=\"sc_title sc_title_default\" ><h2 class=\"sc_item_title sc_title_title sc_item_title_style_default sc_item_title_tag\"\n\t\t\t><span class=\"sc_item_title_text\">General conditions of use for our online shop<\/span><\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-33fb0276 sc_height_small sc_fly_static elementor-widget elementor-widget-spacer\" data-id=\"33fb0276\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5b1eca11 sc_inner_width_none sc_content_align_inherit sc_layouts_column_icons_position_left sc_fly_static\" data-id=\"5b1eca11\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6ebfca3 sc_fly_static elementor-widget elementor-widget-toggle\" data-id=\"6ebfca3\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h5 id=\"elementor-tab-title-1161\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1161\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Introduction<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1161\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1161\"><p class=\"p1\">These Terms of Use and Conditions of Purchase establish the terms governing the use of this website www.brunavasconcelos.pt (hereinafter the \"Online Shop\") and the purchase of jewellery on it by consumers, in accordance with the legally established terms.<\/p><p class=\"p1\">We ask you to carefully read these Conditions, as well as our General Privacy Policy and Cookies Policy (hereinafter \"Data Protection Policies\"), both available in the Online Shop, before using it.<\/p><p class=\"p1\">By using and purchasing from the Online Shop, you declare that you know, understand and accept the Conditions, as well as being aware that you must comply with our Data Protection Policies. Therefore, if you do not agree with the Conditions or our Data Protection Policies, please do not use the Online Shop.<\/p><p class=\"p1\">These Conditions may be modified, so it is your responsibility to read them periodically in order to know which ones are in force when you make your purchase. The use of the Online Shop, as well as the placing of any order, after BRUNA VASCONCELOS JEWELLERY has published a new version of the Conditions, will be subject to the new version of the Conditions in force, which must be expressly accepted before placing an order. If you have any questions, please contact us at <a href=\"mailto:geral@bvjewellery.pt\"><span class=\"s1\">e-mail.<\/span><\/a><\/p><p class=\"p1\">The Terms and Conditions shall apply to the relationship between Bruna Gomes Vasconcelos Unipessoal (hereinafter \"Bruna Vasconcelos Jewellery\") and the user (hereinafter the \"Customer\") in relation to all transactions carried out in the Online Shop.<br \/>BRUNA VASCONCELOS JEWELLERY is a commercial entity of Portuguese nationality, with its registered office at Rua Gil Vicente n\u00ba245, 4470-300 Maia, Portugal, NIF: 249554631.\u00a0<br \/>BRUNA VASCONCELOS JEWELLERY holds licence no. P115089 for Industrial Jewellery without an Establishment, issued by the Imprensa Nacional - Casa da Moeda Contrastaria do Porto.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h5 id=\"elementor-tab-title-1162\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1162\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Customer data and commitments<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1162\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1162\"><p class=\"p1\">The information or personal data that the Customer provides us with will be processed in accordance with the provisions of the <a href=\"https:\/\/editor.wix.com\/html\/editor\/web\/renderer\/render\/document\/318523a8-29e6-4172-bb54-3828ea7492d4\/privacy-policy\"><span class=\"s1\">Privacy Policy<\/span><\/a> BRUNA VASCONCELOS JEWELLERY.<br \/>By accepting the Privacy Policy, the Customer confirms that they have read and understood the information regarding the processing of their data and declares that it is true and corresponds to reality. The Customer therefore undertakes to:<br \/>i. Use this website only to make legally valid enquiries or requests.<br \/>ii. Not to place any false or fraudulent orders. In the event of evidence of falsehood or fraud, BRUNA VASCONCELOS JEWELLERY is authorised to cancel the order and inform the competent authorities. Furthermore, BRUNA VASCONCELOS JEWELLERY accepts no liability whatsoever for any damages and\/or expenses that may arise as a result.<br \/>iii. Provide BRUNA VASCONCELOS JEWELLERY with their e-mail address, address and\/or other contact details in a true and accurate manner. In addition, the Customer is aware that BRUNA VASCONCELOS JEWELLERY may use this information to contact them if necessary.<br \/>iv. If the Customer does not provide us with all the information necessary to process their request, unfortunately we will not be able to fulfil it.<br \/>The Customer must inform BRUNA VASCONCELOS JEWELLERY if there are any changes to their data (identification data, e-mail address, password and contact details). <a href=\"mailto:geral@bvjewellery.pt?subject=Altera%C3%A7%C3%A3o%20de%20dados%20pessoais\"><span class=\"s1\">e-mail.<\/span><\/a><br \/>The Customer declares that he\/she is over 18 (eighteen) years of age or, if he\/she is a minor, he\/she has legal representatives to contract under the legal terms. By using the Website, the Customer declares that they fulfil these conditions and have the legal capacity to enter into contracts. In this regard, BRUNA VASCONCELOS JEWELLERY will be able to verify compliance with this requirement by any means it deems appropriate.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h5 id=\"elementor-tab-title-1163\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1163\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Availability of service and products Bruna Vasconcelos Jewellery<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1163\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1163\"><p class=\"p1\">The products available in the Online Shop are available for delivery nationally and internationally. We do not ship to post offices.<br \/>All orders for BRUNA VASCONCELOS JEWELLERY products are subject to availability. In the event of supply difficulties or stock shortages, BRUNA VASCONCELOS JEWELLERY will inform you by e-mail and reimburse you for the amount you may have paid, within a maximum of 15 days of learning of the unavailability.<br \/>By including a product in \"Your Shopping Cart\", we do not guarantee its reservation or availability, as it may be sold out before the Customer formalises the purchase, even if it was available when they added it to their shopping cart.<br \/>The Online Shop is open 24 hours a day. However, the Online Shop may be inaccessible for maintenance reasons.<\/p><p class=\"p1\">For this reason, BRUNA VASCONCELOS JEWELLERY has determined to implement the following principles, with privacy being the basis on which all the treatments carried out are configured:<\/p><ul class=\"ul1\"><li class=\"li2\"><span class=\"s1\">Transparency in data processing is one of BRUNA VASCONCELOS JEWELLERY's priorities and, as such, whenever it needs to collect personal data, it will duly publicise this practice through the corresponding privacy policy, including, among other things, the purposes of such processing.<\/span><\/li><li class=\"li2\"><span class=\"s1\">The processing of personal data strictly necessary to provide you with the service you request, as the case may be.<\/span><\/li><li class=\"li2\"><span class=\"s1\">Accessibility and proactivity, wherever possible, to provide you with simple means to control your personal data.<\/span><\/li><li class=\"li2\"><span class=\"s1\">The confidentiality of personal data collected and processed by BRUNA VASCONCELOS JEWELLERY, guaranteeing the adoption of appropriate security measures to protect such data.<\/span><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-38f3b89 elementor-section-boxed elementor-section-height-default elementor-section-height-default sc_fly_static\" data-id=\"38f3b89\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0971ef2 sc_inner_width_none sc_content_align_inherit sc_layouts_column_icons_position_left sc_fly_static\" data-id=\"0971ef2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2c6a1e3 sc_height_huge sc_fly_static elementor-widget elementor-widget-spacer\" data-id=\"2c6a1e3\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7c1e018 elementor-section-boxed elementor-section-height-default elementor-section-height-default sc_fly_static\" data-id=\"7c1e018\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-227b967 sc_inner_width_none sc_content_align_inherit sc_layouts_column_icons_position_left sc_fly_static\" data-id=\"227b967\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-86421bb sc_fly_static elementor-widget elementor-widget-trx_sc_title\" data-id=\"86421bb\" data-element_type=\"widget\" data-widget_type=\"trx_sc_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div\t\tclass=\"sc_title sc_title_default\" ><h2 class=\"sc_item_title sc_title_title sc_item_title_style_default sc_item_title_tag\"\n\t\t\t><span class=\"sc_item_title_text\">Terms &amp; Conditions<\/span><\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f839f6b sc_height_small sc_fly_static elementor-widget elementor-widget-spacer\" data-id=\"f839f6b\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-f81d6cf sc_inner_width_none sc_content_align_inherit sc_layouts_column_icons_position_left sc_fly_static\" data-id=\"f81d6cf\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-aa165e5 sc_fly_static elementor-widget elementor-widget-toggle\" data-id=\"aa165e5\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h5 id=\"elementor-tab-title-1781\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1781\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How do you place orders?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1781\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1781\"><p class=\"p1\">To place an order, the Customer must follow the online purchase procedure and click on the \"CONFIRM PAYMENT\" button. The Customer will then receive an email acknowledging receipt of their order (\"Order Confirmation\") within 24 hours of placing it. This email is an automatic acknowledgement that we have received your order, in which we provide you with information on the order number and date, the shipping and payment method, shipping and billing address, product price, shipping costs and product identification. The Customer will also be informed by e-mail that the order is being dispatched (\"Dispatch Confirmation\"). In addition, the Customer can check the status of their order in \"My Account\".<br \/>Before placing an order, the Customer has the opportunity to identify, edit and correct any errors in their details, for example their shipping or billing address and credit card details, as well as the possibility of deleting or replacing products they have added to their shopping basket. After clicking on \"Confirm Order\" the Customer will no longer be able to delete or replace the selected products. If the Customer has made a mistake when sending their details, they can modify them in the \"My Account\" section; these details will apply to future purchases.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h5 id=\"elementor-tab-title-1782\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1782\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Treatment<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1782\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1782\"><p class=\"p1\">Once your order has been processed, you will receive a confirmation email. If you don't receive it, please contact us by e-mail at geral@bvjewellery.pt.<\/p><p>Shipments to mainland Portugal will be made by Envialia and the rest by Registered Post.<\/p><p class=\"p1\">Average transit times are as follows, please note that if you choose a pre-order item, this time will only be after dispatch: Mainland Portugal: 24h to 48h, Islands: 5 working days, International: 7-15 working days.<\/p><p>Two delivery attempts are made to the address indicated. If delivery is unsuccessful, the parcel will be available at the nearest pick-up point, which will be indicated and notified by the carrier. The parcel will be available for collection for 10 days, after which time it will be returned to us. The customer will be responsible for the second delivery.<\/p><p>If the two delivery attempts fail and the parcel is returned to us, it will only be sent again after payment of the postage.<\/p><p class=\"p1\">We are based in Portugal - Europe, please note that the customer is responsible for paying any taxes, charges or additional taxes imposed by the country of destination for delivery.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h5 id=\"elementor-tab-title-1783\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1783\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How is shipping and delivery handled?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1783\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1783\"><p class=\"p1\">All orders received by us are subject to availability. We reserve the right to dispatch products at a later date if the product requested is not in stock at the time of purchase. If this happens, the customer will be contacted and given a full refund instead of delivery of the product. Orders are processed and dispatched within the stipulated time after purchase, unless otherwise stated in the product description - check if you are buying a pre-sale product. If you buy several items and one of them is marked as pre-order, all the items will be dispatched together at a later date. The customer can request multiple shipments to receive the other items more quickly by contacting <a href=\"mailto:geral@bvjewellery.pt?subject=Envio%20de%20pedido\"><span class=\"s1\">geral@bvjewellery.pt<\/span><\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h5 id=\"elementor-tab-title-1784\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1784\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Product availability and dispatch<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1784\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1784\"><p class=\"p1\">The order will be dispatched to the delivery address provided by the user during the ordering process.<\/p><p class=\"p1\">The product will be sent by registered post and the tracking code will be sent to the buyer by e-mail so that they can follow the dispatch of their order.<\/p><p class=\"p1\">A period of 2 to 5 days is established for the actual dispatch of the purchased item - within national territory. This period begins as soon as BV JEWELLERY receives confirmation of payment for the order.<\/p><p class=\"p1\">The delivery time of the jewellery depends on the location to which the order is sent, and we are not responsible for the delivery time once the order has been dispatched.<\/p><p class=\"p1\">The shipping cost to mainland Portugal and the islands is \u20ac5 for orders up to \u20ac100. For orders over \u20ac100, the shipping costs are free.<\/p><p class=\"p1\">Shipping to the rest of Europe is by registered mail, with a delivery time of 5 to 10 working days. The cost is \u20ac10 for orders up to \u20ac200 and free for orders over \u20ac200.<\/p><p>Shipping to the rest of the world is done by registered post, with a delivery time of 10 to 15 working days and the cost is \u20ac25 for all orders.<\/p><p class=\"p1\">The commitment to sell and dispatch the goods is limited to the stock of the item and its availability, so BV JEWELLERY, in its commitment to quality and customer service, endeavours at all times to ensure that the items advertised are quickly available.<\/p><p class=\"p1\">All items are made available online, based on the stock available in the computer system, and with a time lag of approximately 120 minutes. This means that we will not offer items that we know are not available for delivery, unless expressly stated. However, if exceptional circumstances occur, such as stock-outs or a high number of orders, or other circumstances that affect the availability of items, and after physically checking them, we will be able to certify whether or not the order can be fulfilled. Our supply capacity is limited to the availability of existing stock. This will be notified to the user as soon as possible.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h5 id=\"elementor-tab-title-1785\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1785\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Refused shipments<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1785\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1785\"><p class=\"p1\">If you choose to refuse your shipment, you will be responsible for any taxes, duties and\/or customs charges incurred on the packaging and for the cost of returning the parcel to our Portuguese address. This amount will be deducted from the refund for the goods.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h5 id=\"elementor-tab-title-1786\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1786\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Local taxes<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1786\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1786\"><p class=\"p1\">Please note that local charges (sales tax, customs duties) may occur, depending on your region and local customs duties. These charges are the responsibility of the customer.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h5 id=\"elementor-tab-title-1787\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-1787\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Force majeure<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1787\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-1787\"><p class=\"p1\">Events beyond the control of BRUNA VASCONCELOS JEWELLERY, which are not reasonably foreseeable, will be considered force majeure, which means that BRUNA VASCONCELOS JEWELLERY is exempt from the obligations to fulfil contractual agreements. Examples of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or non-delivery by suppliers. Force majeure also includes government decisions that adversely affect the market and products, e.g. restrictions, warnings, bans, etc.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h5 id=\"elementor-tab-title-1788\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-1788\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Certification<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1788\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-1788\"><p>\u00a0CERTIFICATION<\/p><p>Bruna vasconcelos jewellery is produced in silver and gold and is legally certified by the<a href=\"https:\/\/contrastaria.pt\/institucional\/contactos\/\"> INCM <\/a>\u00a0- Oporto Assay Office.<br \/>The application of assay office marks is compulsory only for silver pieces weighing more than 2 grams and gold pieces weighing more than 0.5 grams.<br \/>You can check the table with the <a href=\"https:\/\/contrastaria.pt\/marcas-da-contrastaria-portuguesa\/\">legal brands<\/a><a href=\"https:\/\/contrastaria.pt\/marcas-da-contrastaria-portuguesa\/\"> here.<\/a><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-medium wp-image-22090\" src=\"https:\/\/brunavasconcelos.pt\/wp-content\/uploads\/2024\/02\/Captura-de-ecra-2024-02-11-as-11.16.18-300x214.png\" alt=\"\" width=\"300\" height=\"214\" srcset=\"https:\/\/brunavasconcelos.pt\/wp-content\/uploads\/2024\/02\/Captura-de-ecra-2024-02-11-as-11.16.18-300x214.png 300w, https:\/\/brunavasconcelos.pt\/wp-content\/uploads\/2024\/02\/Captura-de-ecra-2024-02-11-as-11.16.18-1024x731.png 1024w, https:\/\/brunavasconcelos.pt\/wp-content\/uploads\/2024\/02\/Captura-de-ecra-2024-02-11-as-11.16.18-768x548.png 768w, https:\/\/brunavasconcelos.pt\/wp-content\/uploads\/2024\/02\/Captura-de-ecra-2024-02-11-as-11.16.18-370x264.png 370w, https:\/\/brunavasconcelos.pt\/wp-content\/uploads\/2024\/02\/Captura-de-ecra-2024-02-11-as-11.16.18-840x600.png 840w, https:\/\/brunavasconcelos.pt\/wp-content\/uploads\/2024\/02\/Captura-de-ecra-2024-02-11-as-11.16.18-410x293.png 410w, https:\/\/brunavasconcelos.pt\/wp-content\/uploads\/2024\/02\/Captura-de-ecra-2024-02-11-as-11.16.18-600x428.png 600w, https:\/\/brunavasconcelos.pt\/wp-content\/uploads\/2024\/02\/Captura-de-ecra-2024-02-11-as-11.16.18.png 1496w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><br \/>If in doubt, all consumers can check the veracity of each brand at INCM.<br \/>Daily gold and silver quotes available <a href=\"https:\/\/www.bportugal.pt\/\">here.<\/a><\/p><p>Activity title no.: P115089<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h5 id=\"elementor-tab-title-1789\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-1789\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Materials<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1789\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-1789\"><p>Bruna Vasconcelos jewellery can be made of silver, 24k gold-plated silver, gold or bronze, synthetic or natural stones, always check the description on each product.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h5 id=\"elementor-tab-title-17810\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-17810\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Warranty<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-17810\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-17810\"><p>In accordance with Portuguese law, all items are guaranteed for 2 years.<\/p><p>This guarantee does not cover damage caused by improper use of the jewellery, or damage caused for reasons beyond our control.<\/p><p>During the period (e.g. exposure to creams, perfumes, pool or sea water, etc). Also, the rapid disappearance of the gold plating, conditioned by the natural PH of each skin, is not included in the guarantee.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h5 id=\"elementor-tab-title-17811\" class=\"elementor-tab-title\" data-tab=\"11\" role=\"button\" aria-controls=\"elementor-tab-content-17811\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Prices<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-17811\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"region\" aria-labelledby=\"elementor-tab-title-17811\"><p>The prices charged in the online shop, PVP (Retail Price) include tax at the rate in force in Portugal (VAT of 23%).<\/p><p>Bruna Vasconcelos Jewellery reserves the right to change the price of products, as well as to carry out the promotional campaigns scheduled in its annual marketing plan.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h5 id=\"elementor-tab-title-17812\" class=\"elementor-tab-title\" data-tab=\"12\" role=\"button\" aria-controls=\"elementor-tab-content-17812\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Payment methods<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-17812\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"12\" role=\"region\" aria-labelledby=\"elementor-tab-title-17812\"><p class=\"p1\">All products remain the property of BRUNA VASCONCELOS JEWELLERY until full payment is made. The applicable price is that set on the date the customer places the order. Shipping costs and payment fees are recognised before the purchase is confirmed.\u00a0\u00a0<\/p><p>Payment methods such as bank transfer and MBWAY, credit card (Mastercard, Visa) and Klarna are available.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h5 id=\"elementor-tab-title-17813\" class=\"elementor-tab-title\" data-tab=\"13\" role=\"button\" aria-controls=\"elementor-tab-content-17813\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Exchanges &amp; Returns<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-17813\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"13\" role=\"region\" aria-labelledby=\"elementor-tab-title-17813\"><p>Poder\u00e1 trocar a sua encomenda at\u00e9 15 dias ap\u00f3s a recep\u00e7\u00e3o da compra. Ap\u00f3s esse per\u00edodo j\u00e1 n\u00e3o ser\u00e1 poss\u00edvel efetuar a troca. Para efectuar trocas dever\u00e1 informar-nos para o email geral@bvjewellery.pt dentro do per\u00edodo acima estabelecido.<\/p><p>Exchanges are only possible if the item is in the condition in which it was purchased. We therefore recommend that you keep the parcel in its original packaging.\u00a0<\/p><p>If the exchange is due to a defect in the items or a mistake on our part, Bruna Vasconcelos Jewelry assumes all responsibility and costs inherent in the process.<\/p><p>Artigos de Edi\u00e7\u00e3o Limitada, de Cerim\u00f3nia (ex. Toucados) e artigos personalizados n\u00e3o podem ser trocados ou devolvidos.<\/p><p>To exchange your product, send it to:<\/p><p>Bruna Vasconcelos Jewellery<\/p><p>56 Vanzeleres Street<\/p><p>4100-482 Porto<\/p><p>Portugal<\/p><p>The Customer will be responsible for the shipping costs to exchange the item. The Customer is also responsible for the delivery of the product to the shop and should consider using a traceable shipping service.\u00a0<\/p><p class=\"p1\">All returns must be made no later than 15 days after the delivery date.<\/p><p class=\"p3\">PORTUGAL - Alternative Dispute Resolution for Consumers\u00a0<\/p><p class=\"p1\">In the event of a dispute, the consumer can turn to an Alternative Dispute Resolution Organisation:<\/p><p class=\"p1\"><span class=\"s1\"><a href=\"https:\/\/www.cniacc.pt\/pt\/\">National Consumer Conflict Information and Arbitration Centre<\/a><\/span><\/p><p class=\"p1\"><span class=\"s1\"><a href=\"https:\/\/www.cicap.pt\/cicap\/\">Porto Information and Arbitration Centre<\/a><\/span><\/p><p class=\"p1\"><span class=\"s1\"><a href=\"http:\/\/www.centroarbitragemlisboa.pt\/\">Lisbon Consumer Conflict Arbitration Centre<\/a><\/span><\/p><p class=\"p1\"><span class=\"s1\"><a href=\"https:\/\/www.centrodearbitragemdecoimbra.com\/contactos\">Consumer Conflict Arbitration Centre of the District of Coimbra<\/a><\/span><\/p><p class=\"p1\"><span class=\"s1\"><a href=\"https:\/\/www.madeira.gov.pt\/cacc\/Estrutura\/O-Centro-de-Arbitragem\">Consumer Conflict Arbitration Centre of the Autonomous Region of Madeira<\/a><\/span><\/p><p class=\"p1\"><span class=\"s1\"><a href=\"https:\/\/www.triave.pt\/\">Ave Valley Information and Arbitration Centre<\/a><\/span><\/p><p class=\"p1\"><span class=\"s1\"><a href=\"https:\/\/www.consumidoronline.pt\/pt\/\">Algarve Information, Mediation and Arbitration Centre<\/a><\/span><\/p><p class=\"p1\">More information on the Consumer Portal (<a href=\"https:\/\/www.consumidor.gov.pt\/\"><span class=\"s1\">www.consumidor.pt<\/span><\/a>)<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h5 id=\"elementor-tab-title-17814\" class=\"elementor-tab-title\" data-tab=\"14\" role=\"button\" aria-controls=\"elementor-tab-content-17814\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Step-by-step contract resolution<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-17814\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"14\" role=\"region\" aria-labelledby=\"elementor-tab-title-17814\"><ol class=\"ol1\"><li class=\"li1\">Download the form template below.<\/li><li class=\"li1\">Fill in your details (name, full address and order number).<\/li><li class=\"li1\">Indicate the date on which the contract was concluded and the date on which you received confirmation of the contract.<\/li><li class=\"li1\">Sign the document.<\/li><li class=\"li1\">Send the request:<br \/><ul class=\"ul1\"><li class=\"li1\">by e-mail to geral@bvjewellery.pt, or<\/li><li class=\"li1\">by post, by registered letter with acknowledgement of receipt, to: Bruna Vasconcelos, Rua Gil Vicente n\u00ba245, 4470-300 Maia, Portugal<\/li><\/ul><\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h5 id=\"elementor-tab-title-17815\" class=\"elementor-tab-title\" data-tab=\"15\" role=\"button\" aria-controls=\"elementor-tab-content-17815\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Complaints Book<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-17815\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"15\" role=\"region\" aria-labelledby=\"elementor-tab-title-17815\"><p class=\"p1\">We endeavour to respond to all customer complaints or queries within 5 working days.<\/p><p>However, you can always use the online complaints book<\/p><p><a href=\"https:\/\/www.livroreclamacoes.pt\/Inicio\/\">Complaints book\u00a0<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c0e591b elementor-section-boxed elementor-section-height-default elementor-section-height-default sc_fly_static\" data-id=\"c0e591b\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-21f9f5b sc_inner_width_none sc_content_align_inherit sc_layouts_column_icons_position_left sc_fly_static\" data-id=\"21f9f5b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b96796b sc_height_huge sc_fly_static elementor-widget elementor-widget-spacer\" data-id=\"b96796b\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ef3aa66 elementor-section-boxed elementor-section-height-default elementor-section-height-default sc_fly_static\" data-id=\"ef3aa66\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-623f57b sc_inner_width_none sc_content_align_inherit sc_layouts_column_icons_position_left sc_fly_static\" data-id=\"623f57b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dcbd7f0 sc_height_small sc_fly_static elementor-widget elementor-widget-spacer\" data-id=\"dcbd7f0\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c6c9c64 sc_inner_width_none sc_content_align_inherit sc_layouts_column_icons_position_left sc_fly_static\" data-id=\"c6c9c64\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c818d06 elementor-section-boxed elementor-section-height-default elementor-section-height-default sc_fly_static\" data-id=\"c818d06\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d3ad570 sc_inner_width_none sc_content_align_inherit sc_layouts_column_icons_position_left sc_fly_static\" data-id=\"d3ad570\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ad15d76 sc_height_huge sc_fly_static elementor-widget elementor-widget-spacer\" data-id=\"ad15d76\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-mouse-helper=\"hover\" data-mouse-helper-hide-helper=\"0\" data-mouse-helper-centered=\"1\" data-mouse-helper-magnet=\"0\" data-mouse-helper-color=\"\" data-mouse-helper-bg-color=\"#FF5B4A\" data-mouse-helper-bd-color=\"\" data-mouse-helper-bd-width=\"-1\" data-mouse-helper-mode=\"multiply\" data-mouse-helper-axis=\"xy\" data-mouse-helper-delay=\"0\" data-mouse-helper-text=\"\" data-mouse-helper-text-size=\"\" data-mouse-helper-text-round=\"0\" data-mouse-helper-icon=\"\" data-mouse-helper-icon-size=\"\" data-mouse-helper-icon-color=\"\" data-mouse-helper-image=\"\" data-mouse-helper-layout=\"\" data-mouse-helper-callback=\"\" data-mouse-helper-hide-cursor=\"1\" class=\"elementor-section elementor-top-section elementor-element elementor-element-93f497f scheme_dark elementor-section-boxed elementor-section-height-default elementor-section-height-default sc_fly_static\" data-id=\"93f497f\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-288b516d sc_layouts_column_align_center sc_layouts_column sc-mobile_layouts_column_align_center sc_layouts_column sc_inner_width_none sc_content_align_inherit sc_layouts_column_icons_position_left sc_fly_static\" data-id=\"288b516d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-358e4a0 sc_layouts_hide_on_notebook sc_layouts_hide_on_tablet sc_layouts_hide_on_mobile sc_fly_static elementor-widget elementor-widget-spacer\" data-id=\"358e4a0\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-246468a3 sc_height_huge sc_fly_static elementor-widget elementor-widget-spacer\" data-id=\"246468a3\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74a5e9d1 sc_height_huge sc_layouts_hide_on_mobile sc_fly_static elementor-widget elementor-widget-spacer\" data-id=\"74a5e9d1\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-mouse-helper=\"hover\" data-mouse-helper-hide-helper=\"0\" data-mouse-helper-centered=\"1\" data-mouse-helper-magnet=\"99\" data-mouse-helper-color=\"\" data-mouse-helper-bg-color=\"#FB2610\" data-mouse-helper-bd-color=\"\" data-mouse-helper-bd-width=\"-1\" data-mouse-helper-mode=\"multiply\" data-mouse-helper-axis=\"xy\" data-mouse-helper-delay=\"0\" data-mouse-helper-text=\"\" data-mouse-helper-text-size=\"\" data-mouse-helper-text-round=\"0\" data-mouse-helper-icon=\"\" data-mouse-helper-icon-size=\"\" data-mouse-helper-icon-color=\"\" data-mouse-helper-image=\"\" data-mouse-helper-layout=\"\" data-mouse-helper-callback=\"\" data-mouse-helper-hide-cursor=\"0\" class=\"elementor-element elementor-element-7dacc9d5 elementor-align-center round-square elementor-widget__width-auto sc_fly_static elementor-widget elementor-widget-button\" data-id=\"7dacc9d5\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#go-video2\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">PLAY<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-28fa3cf7 sc_height_huge sc_layouts_hide_on_mobile sc_fly_static elementor-widget elementor-widget-spacer\" data-id=\"28fa3cf7\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ceaf106 sc_height_huge sc_fly_static elementor-widget elementor-widget-spacer\" data-id=\"1ceaf106\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a8a0b49 sc_layouts_hide_on_notebook sc_layouts_hide_on_tablet sc_layouts_hide_on_mobile sc_fly_static elementor-widget elementor-widget-spacer\" data-id=\"a8a0b49\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Condi\u00e7\u00f5es gerais de utiliza\u00e7\u00e3o da nossa loja online Introdu\u00e7\u00e3o Os presentes Termos de Uso e Condi\u00e7\u00f5es de Compra estabelecem os termos pelos quais se rege o uso desta p\u00e1gina web&hellip;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-21191","page","type-page","status-publish","hentry"],"aioseo_notices":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/brunavasconcelos.pt\/en\/wp-json\/wp\/v2\/pages\/21191","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/brunavasconcelos.pt\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/brunavasconcelos.pt\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/brunavasconcelos.pt\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/brunavasconcelos.pt\/en\/wp-json\/wp\/v2\/comments?post=21191"}],"version-history":[{"count":21,"href":"https:\/\/brunavasconcelos.pt\/en\/wp-json\/wp\/v2\/pages\/21191\/revisions"}],"predecessor-version":[{"id":23632,"href":"https:\/\/brunavasconcelos.pt\/en\/wp-json\/wp\/v2\/pages\/21191\/revisions\/23632"}],"wp:attachment":[{"href":"https:\/\/brunavasconcelos.pt\/en\/wp-json\/wp\/v2\/media?parent=21191"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}