Terms and conditions

To place an order, the Customer must follow the online purchase procedure and click on the "CONFIRM PAYMENT" button. The Customer will then receive an email acknowledging receipt of their order ("Order Confirmation") within 24 hours of placing it. This email is an automatic acknowledgement that we have received your order, in which we provide you with information on the order number and date, the shipping and payment method, shipping and billing address, product price, shipping costs and product identification. The Customer will also be informed by e-mail that the order is being dispatched ("Dispatch Confirmation"). In addition, the Customer can check the status of their order in "My Account".
Before placing an order, the Customer has the opportunity to identify, edit and correct any errors in their details, for example their shipping or billing address and credit card details, as well as the possibility of deleting or replacing products they have added to their shopping basket. After clicking on "Confirm Order" the Customer will no longer be able to delete or replace the selected products. If the Customer has made a mistake when sending their details, they can modify them in the "My Account" section; these details will apply to future purchases. 

Once your order has been processed, you will receive a confirmation email. If you don't receive it, please contact us by e-mail at geral@bvjewellery.pt.

Shipments to mainland Portugal will be made by Envialia and the rest by Registered Post.

Average transit times are as follows, please note that if you choose a pre-order item, this time will only be after dispatch: Mainland Portugal: 24h to 48h, Islands: 5 working days, International: 7-15 working days.

Two delivery attempts are made to the address indicated. If delivery is unsuccessful, the parcel will be available at the nearest pick-up point, which will be indicated and notified by the carrier. The parcel will be available for collection for 10 days, after which time it will be returned to us. The customer will be responsible for the second delivery.

If the two delivery attempts fail and the parcel is returned to us, it will only be sent again after payment of the postage.

We are based in Portugal - Europe, please note that the customer is responsible for paying any taxes, charges or additional taxes imposed by the country of destination for delivery.

All orders received by us are subject to availability. We reserve the right to dispatch products at a later date if the product requested is not in stock at the time of purchase. If this happens, the customer will be contacted and given a full refund instead of delivery of the product. Orders are processed and dispatched within the stipulated time after purchase, unless otherwise stated in the product description - check if you are buying a pre-sale product. If you buy several items and one of them is marked as pre-order, all the items will be dispatched together at a later date. The customer can request multiple shipments to receive the other items more quickly by contacting geral@bvjewellery.pt

The order will be dispatched to the delivery address provided by the user during the ordering process.

The product will be sent by registered post and the tracking code will be sent to the buyer by e-mail so that they can follow the dispatch of their order.

A period of 2 to 5 days is established for the actual dispatch of the purchased item - within national territory. This period begins as soon as BV JEWELLERY receives confirmation of payment for the order.

The delivery time of the jewellery depends on the location to which the order is sent, and we are not responsible for the delivery time once the order has been dispatched.

The shipping cost to mainland Portugal and the islands is €5 for orders up to €100. For orders over €100, the shipping costs are free.

Shipping to the rest of Europe is by registered mail, with a delivery time of 5 to 10 working days. The cost is €10 for orders up to €200 and free for orders over €200.

Shipping to the rest of the world is done by registered post, with a delivery time of 10 to 15 working days and the cost is €25 for all orders.

The commitment to sell and dispatch the goods is limited to the stock of the item and its availability, so BV JEWELLERY, in its commitment to quality and customer service, endeavours at all times to ensure that the items advertised are quickly available.

All items are made available online, based on the stock available in the computer system, and with a time lag of approximately 120 minutes. This means that we will not offer items that we know are not available for delivery, unless expressly stated. However, if exceptional circumstances occur, such as stock-outs or a high number of orders, or other circumstances that affect the availability of items, and after physically checking them, we will be able to certify whether or not the order can be fulfilled. Our supply capacity is limited to the availability of existing stock. This will be notified to the user as soon as possible.

If you choose to refuse your shipment, you will be responsible for any taxes, duties and/or customs charges incurred on the packaging and for the cost of returning the parcel to our Portuguese address. This amount will be deducted from the refund for the goods.

Please note that local charges (sales tax, customs duties) may occur, depending on your region and local customs duties. These charges are the responsibility of the customer.

Events beyond the control of BRUNA VASCONCELOS JEWELLERY, which are not reasonably foreseeable, will be considered force majeure, which means that BRUNA VASCONCELOS JEWELLERY is exempt from the obligations to fulfil contractual agreements. Examples of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or non-delivery by suppliers. Force majeure also includes government decisions that adversely affect the market and products, e.g. restrictions, warnings, bans, etc.

 CERTIFICATION

Bruna vasconcelos jewellery is produced in silver and gold and is legally certified by the INCM  - Oporto Assay Office.
The application of assay office marks is compulsory only for silver pieces weighing more than 2 grams and gold pieces weighing more than 0.5 grams.
You can check the table with the legal brands here.
If in doubt, all consumers can check the veracity of each brand at INCM.
Daily gold and silver quotes available here.

Activity title no.: P115089

Bruna Vasconcelos jewellery can be made of silver, 24k gold-plated silver, gold or bronze, synthetic or natural stones, always check the description on each product.

In accordance with Portuguese law, all items are guaranteed for 2 years.

This guarantee does not cover damage caused by improper use of the jewellery, or damage caused for reasons beyond our control.

During the period (e.g. exposure to creams, perfumes, pool or sea water, etc). Also, the rapid disappearance of the gold plating, conditioned by the natural PH of each skin, is not included in the guarantee.

The prices charged in the online shop, PVP (Retail Price) include tax at the rate in force in Portugal (VAT of 23%).

Bruna Vasconcelos Jewellery reserves the right to change the price of products, as well as to carry out the promotional campaigns scheduled in its annual marketing plan.

All products remain the property of BRUNA VASCONCELOS JEWELLERY until full payment is made. The applicable price is that set on the date the customer places the order. Shipping costs and payment fees are recognised before the purchase is confirmed.  

Payment methods such as bank transfer and MBWAY, credit card (Mastercard, Visa) and Klarna are available.

Poderá trocar a sua encomenda até 15 dias após a recepção da compra. Após esse período já não será possível efetuar a troca. Para efectuar trocas deverá informar-nos para o email geral@bvjewellery.pt dentro do período acima estabelecido.

Exchanges are only possible if the item is in the condition in which it was purchased. We therefore recommend that you keep the parcel in its original packaging. 

If the exchange is due to a defect in the items or a mistake on our part, Bruna Vasconcelos Jewelry assumes all responsibility and costs inherent in the process.

Artigos de Edição Limitada, de Cerimónia (ex. Toucados) e artigos personalizados não podem ser trocados ou devolvidos.

To exchange your product, send it to:

Bruna Vasconcelos Jewellery

56 Vanzeleres Street

4100-482 Porto

Portugal

The Customer will be responsible for the shipping costs to exchange the item. The Customer is also responsible for the delivery of the product to the shop and should consider using a traceable shipping service. 

All returns must be made no later than 15 days after the delivery date.

PORTUGAL - Alternative Dispute Resolution for Consumers 

In the event of a dispute, the consumer can turn to an Alternative Dispute Resolution Organisation:

National Consumer Conflict Information and Arbitration Centre

Porto Information and Arbitration Centre

Lisbon Consumer Conflict Arbitration Centre

Consumer Conflict Arbitration Centre of the District of Coimbra

Consumer Conflict Arbitration Centre of the Autonomous Region of Madeira

Ave Valley Information and Arbitration Centre

Algarve Information, Mediation and Arbitration Centre

More information on the Consumer Portal (www.consumidor.pt)

1. Download the form template below.
2. Fill in your details (name, full address and order number).
3. Indicate the date on which the contract was concluded and the date on which you received confirmation of the contract.
4. Sign the document.
5. Send the request:
   
   • by e-mail to geral@bvjewellery.pt, or
   • by post, by registered letter with acknowledgement of receipt, to: Bruna Vasconcelos, Rua Gil Vicente nº245, 4470-300 Maia, Portugal

We endeavour to respond to all customer complaints or queries within 5 working days.

However, you can always use the online complaints book

Complaints book